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Terms & Conditions

Detailed description of goods and/or services Soaring Free Superfoods TA Rawlicious is a business in the health industry that markets health food products. 


Delivery policy


Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of email, including a tracking number for the parcel. 


Return and Refunds policy

The provision of goods and services by Soaring Free Superfoods is subject to availability. In cases of unavailability, Soaring Free Superfoods will refund the client in full within 30 days. If your goods don't arrive in perfect condition, or you are unsatisfied with the item you have purchased please phone us or email us within seven working days and we will happily arrange a replacement or a refund. Goods must be returned in the same condition as received and in the original packaging. We do not refund the cost of postage or return postage. 


Customer privacy policy 


Soaring Free Superfoods shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569


Payment options accepted


Payment may be made via Visa, MasterCard or by bank transfer into the Soaring Free Superfoods bank account, the details of which will be provided on request


Credit card acquiring and security


Credit card transactions will be acquired for Soaring Free Superfoods via MyGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. MyGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.mygate.co.za to view their security certificate and security policy. 


Customer details separate from card details


Customer details will be stored by Soaring Free Superfoods separately from card details which are entered by the client on MyGate's secure site. For more detail on MyGate refer to www.mygate.co.za


Merchant Outlet country and transaction currency


The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


Responsibility


Soaring Free Superfoods takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods 


Country of domicile


This website is governed by the laws of South Africa and Soaring Free Superfoods chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, PostNet Suite 354, Private bag X16, Constantia, 7848 


Variation


Soaring Free Superfoods may, in its sole discretion, change this agreement or any part thereof at any time without notice.


Company information


This website is run by Soaring Free Superfoods cc, based in South Africa trading as Soaring Free Superfoods and with registration number 2007/081507/23 and VAT number 4770244137. Directors & Owners: Peter & Beryn Daniel.


Soaring Free Superfoods contact details


Support email: webshop@rawlicious.co.za

Tel: 0861 000 976

Office hours: 9am – 4pm Mon - Fri

Our postal address is:
PostNet Suite 354
Private bag X16
Constantia
7848