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Shopping Info

Your Superfood Shopping Adventure!

Online shopping couldn't be easier. Our website is secure and safe to use. Just select the items you would like by browsing the categories or using the search box, and add them to your cart.

When you have selected all you want, proceed to checkout where you will be asked for your details.

Select your delivery options and payment method and submit your order.

All prices are charged in South African Rands.

You can pay by EFT or Credit Card.

Our banking details are:

Account Name:  Soaring Free Superfoods

Account No:  270 395 490

Bank:  Standard Bank

Branch Code:  036 009

Please use your name and the word WEB as your payment reference, for example, Katara Daniel WEB. Please email the proof of payment to webshop@rawlicious.co.za.

Our online superfood superstore is Cape Town based and all products are distributed from our address in Tokai. Delivery is prompt and service is always with a smile.

We distribute products all over South Africa.

Wholesale orders:

If you have a shop and would like to stock our superfood range, please contact our office:

Tel: 0861000976

Email: orders@superfoods.co.za

Webshop shipping and delivery details:

Delivery times:

All orders are dispatched within 2 business days after your order has been paid for.

If collecting, we will let you know when your order is ready via email.

If we are out of stock of any item, we will let you know via email.

Your order may need to be signed for, so if you're not going to be there, please specify an alternate address, such as your work address.

For your peace of mind, all items are sent insured.

We cannot accept responsibility for late deliveries caused by transport delays.

Domestic Deliveries via SA Post: 3 - 5 working days (depending on whether the post office is striking or not.)
Domestic Deliveries via Courier within the borders of South Africa to all major centers: 2 - 3 days
Domestic Deliveries within the borders of South Africa to remote areas: 2 - 4 Days
International Orders are sent via Airmail - these orders can take between 2 - 8 weeks (depending on whether the post office is striking in South Africa or not.)

*** DELIVERY IS FREE for:


 - Only orders within South Africa over R550.00 including Vat
 - Only applicable to orders placed on the Rawlicious webshop
 - Delivery to major city centers in South Africa will be via courier or post
 - Delivery to outlying areas will be via post only - if courier is required then an extra fee may be charged
 - Delivery via courier is by normal road freight - any faster delivery service will be charged for.

If order is under R550, the following calculation for delivery is used:


Delivery Information By Post / By Courier:

Postage cost is charged by volumetric weight of your total order. R35.00 for the 1st Kg, then R5.00 per kg thereafter. Insurance is calculated at 3% of the order value.

Courier cost is charged by volumetric weight of your total order. R114.00 for the first 5kg, then R5.00 per kg thereafter.

Postage costs:

Delivery prices quoted are for South African addresses only. Postage will be calculated at checkout, based on current postal and courier rates.


Money Back Guarantee:

If your goods don't arrive in perfect condition, or you are unsatisfied with the item you have purchased please phone us or email us within 7 working days and we will happily arrange a replacement or a refund. Goods must be returned in the same condition as received and in the original packaging. We do not refund the cost of postage or return postage.

Customer Information and Ordering privacy:

All customer information is held in strict confidence.

We do not sell or share our customer list with any other organisations.

Your personal information such as name and e-mail address is collected for the sole purpose of providing services described on this web site and to enable us to send you follow up messages and information.


Spam Policy:

Sending email to people who have not specifically requested it is "spam".

Spamming is a serious offense that we not partake in.

We will only send you email regarding information you have requested or products or services you have purchased.

If at any time you no longer wish to receive e-mail from us, please send an e-mail with "unsubscribe" in the subject line to info@rawlicious.co.za

You will be automatically excluded from any future mailings.

 
Product feedback:

We would love to hear of your superfood experiences.

You can leave feedback on a product in the product description near the bottom of the page.
 

Contacting us:


Feel free to contact us at any time...

Email
: webshop@rawlicious.co.za

If you would prefer to talk to us you can call:

Tel: 0861 000 976

Webshop Office hours: 9am – 4pm Mon - Fri  [RETAIL SHOP HOURS IN WESTLAKE BUSINESS PARK ARE SHOWN BELOW]

Our postal address is:

PostNet Suite 354
Private bag X16
Constantia
7848

If you would like to visit us at our office and shop in Tokai the address is:

13 Bell Crescent, Westlake Business Park, Tokai

Shop hours:

Monday - Thursday: 9am - 5pm
Friday:                   9am - 4pm
Saturday:               9am - 2pm
We are closed on Sunday and Public Holidays

To view a map click here.

Thank you for shopping with us!

To your radiant health, joy and abundance...